Data Product Specialist at PalmPay

Role Overview


We are looking for an experienced Data Product Specialist to support the monitoring, maintenance, and continuous improvement of our data dashboards across multiple African markets.
This role requires strong SQL and BI tool experience, the ability to monitor real-time data and identify anomalies, and a good understanding of data products and data pipelines in order to effectively communicate with product and engineering teams.


Key Responsibilities

Dashboard Management & Maintenance


Historical Data: Manage and update editable BI dashboards across multiple African markets, ensuring high visualization standards and logic accuracy.
Real-time Data: Oversee real-time monitoring systems; identify improvements and functional gaps to guide product iterations.


Business Enablement & Training


Act as the primary point of contact for front-line business teams across Africa.
Provide manual instuction and support to business teams on how to use dashboards effectively.


Vigilant Monitoring & Anomaly Detection


Proactively monitor all dashboards and identify abnormal data patterns.
Investigate data anomalies, determine possible root causes, and lead the "issue-to-resolution" cycle.
Escalate data issues and provide clear feedback to product or engineering teams when necessary.


Requirements


Technical Proficiency: Expert-level SQL skills and extensive experience with BI Platforms (e.g., Power BI, Tableau).
Experience: 3 - 5+ years of experience in Data Product Operations, Data Analysis, or a related field. Experience with customer service business is a major plus.
Analytical Mindset: Proven ability to monitor high-frequency real-time data and a "product-first" approach to solving systemic data issues.
Communication Mastery: Exceptional ability to explain technical concepts to non-technical stakeholders and influence R&D priorities.
Adaptability: Comfortable working across multiple time zones and cultures.