Role Objective
Our client, a lodge in Amboseli & Maasai Mara, is looking for a Deputy Lodge Coordinator to support in managing a lodge. The role focuses on ensuring exceptional guest experiences, smooth staff management, and efficient lodge performance across all departments.
Core Duties and Responsibilities
Serve as the main point of contact for guests, welcoming and briefing them upon arrival.
Handle guest complaints, concerns and special requests efficiently, ensuring personalized experiences.
Assisting in coordinating special events such as bush dinners, sundowners, and celebrations and other special occasions.
Supervise and maintain a highlevel of service in F&B, housekeeping, and safari activities.
Conduct daily room checks and walkthroughs of common areas to ensure impeccable cleanliness and functionality.
Work with the maintenance team to oversee repairs for furniture, fittings, and infrastructure (e.g., solar power systems or water filtration).
Manage duty rosters and supervise teams across departments (waiters, housekeepers, guides, and porters).
Conduct ongoing coaching and \"service excellence\" training in line with company culture.
Foster a positive and collaborative work environment.
Drafting daily and monthly operational reports for the Lodge Manager.
Compliance: Ensure the lodge adheres to Kenyan health and safety regulations (NEMA, public health) and liquor licensing.
Act as a bridge between departments to ensure smooth operations.
Job Specifications and Qualifications
Degree or Diploma in Hospitality Management or Tourism.
At least 3 years work experience in a lodge in a supervisory position.
Proficiency in Microsoft office.
Knowledge of hotel or lodge management systems is an added advantage.
Key Competencies
Financial awareness and ability to manage budgets.
Strong Leadership Skills
High Emotional Intelligence
Excellent customer service and guest relations skills.
Good interpersonal skills.
Adaptability in a fast-paced lodge environment