Job Summary
The Digital Solutions manager is responsible for driving the design, development, deployment, and optimization of enterprise-wide digital solutions. This role leads cross-functional squads in delivering secure, scalable, and innovative technology products that align with business strategy and customer needs.
Job Description
Key Accountabilities
Solution Analysis & Delivery 25%
Oversee end-to-end solution design for existing and new technical products
Provide technical leadership to the DevOps and Digital team
Ensure architectural soundness for new products or changes
Ensure best practices in the design and implementation of new products or changes
Apply design thinking and DevOps principles to deliver resilient and scalable systems.
Ensure integration across systems, data flows, and security protocols.
Provide ownership for delivery of technical projects
Drive the use of Agile methodology in the delivery of projects
Ensure that new products and changes adhere to policies and security principles
Support vendor and stakeholders in the delivery of projects and initiatives
Ensure new products or changes incorporate Availability and disaster recovery best practices.
Stakeholder Liaison - 20%
Work with various stakeholders, internally and externally to delivery business relevant solutions
Provide interlock with group teams to deliver initiatives and projects
Provide technical advisory to stakeholders regarding technical solutions
Provide status updates to stakeholders on ongoing initiatives
Work with business analysts to review requirements
Work with change team to plan and execute projects
Risk Management - 25%
Build relationship with country Technology Risk and Compliance team and provide support wherever required.
Ensure that processes and controls are executed in daily work and understand the reasons for the controls and the consequences for failing to adhere to prescribed processes.
Test a sample of activities on a weekly basis by reviewing documentation and checking work completed by team members to see if control requirements are being adhered to. Coach the team members on areas for improvement and highlight major failures to the manager of the area
Provide evidence/supporting documents to auditors or management assurance consultants during formal reviews
Identify losses due to processing errors or internal fraud in the department. Escalate to the manager and provide all the required information to allow logging of the Risk and Loss events. Participate in the investigations
Make team members aware of all changes to policies, processes and procedures that are being planned for the area and ensure that they are able to incorporate the changes on the effective date. Ensure that team members read circulars that are relevant to the area and answer questions they may have.
Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Devise and implement an effective plan to deliver a satisfactory risk and audit profile for Operations & IT and achieve audit and assurance targets.
People Management - 30%
Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.
Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
Education and experience required
Undergraduate or higher in Computer Science or any other Technology related field.
Minimum of 3 years' technology management experience
Deep expertise in cloud platforms (AWS, Azure), DevOps tools (Jenkins, Docker, Kubernetes), and software development lifecycle.
Strong software engineering experience.
Additional professional certifications will be an added advantage
Familiarity with agile methodologies and product management frameworks.
Project management experience
Team Leadership experience
Knowledge and skills
Translate Business Requirements to Tech Solutions (Solid)
Strategic Thinking (Solid)
Negotiation Skills (Solid)
Software engineering skills in Java, Python, .NET, Angular, React (solid)
Excellent Communication Skills (Written and Verbal) (Solid)
Understand the IT service delivery within a corporate environment (Advanced)
Conceptual thinking, ability to analyse, make decision and initiate action (Solid)
Competencies:
Agile ways of working (Meets all the requirements)
Business Analysis (Meets all the requirements)
Commercial mindset - (Meets all the requirements)