Digital Systems Analyst at Trocaire

Key responsibilities


System Administration:
Administer and manage the following Enterprise systems, ensuring optimal performance, security, and configuration Salesforce
Unit4 (Agresso)
Maintain and update Role-Based Access Control (RBAC) matrix for Salesforce and Unit4(Agresso).
Maintain detailed system. configuration and access management documentation.
Enterprise Systems Design and Improvement:
Provide technical and functional expertise in the design and enhancement of enterprise systems.
Conduct in-depth analysis of existing systems to identify optimisation opportunities.
Develop and propose improvements to system functionality, workflow, and user experience.
Create detailed technical specifications for system enhancements and new feature implementations.
Evaluate emerging technologies and their potential application to Trócaire's enterprise systems
Organisational Project Management:
Lead and manage enterprise system improvement projects from conception to implementation.
Develop comprehensive project plans, including scope, timelines, resources, and deliverables.
Coordinate cross-functional teams to ensure successful project execution.
Conduct thorough impact assessments and change management planning.
Implement and monitor project metrics to track success and drive continuous improvement.
Day-to-Day Support:
Provide backup support for monitoring the Digital Services helpdesk functions.
Ensure seamless resolution of incidents and requests during primary staff absence
Liaise with 3rd party suppliers to resolve critical system issues -
Conduct targeted application training to maintain system user proficiency
To take on other duties that may be assigned by the Head of Enterprise Systems.


Essential Requirements

Education:


IT qualification or equivalent hands-on experience.


Experience:


Minimum of 3 years experience in an IT Services, IT Support role, experience in Salesforce (administration, configuration, or development) or Unit4 Business World (Agresso). Experience with both platforms is highly desirable.
Experience in providing IT Service Delivery using the ITIL framework
Experience with software applications, particularly in an NGO or non-profit environment, is highly desirable.