Directs Administrator (BH_Directs_Admin) at andBeyond

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose '&Beyonders' very carefully - they are the strength and the future of this company.


KEY OUTPUTS:


Constant, consistent and clear communication daily with reservations team
Constant interaction with the reservations team and suppliers
Constant interaction with agents when required
Handling agent educational bookings when required
Assisting consultants with capturing information in the bookings from GIS
Assisting management with capturing month end reports
Assisting management with pulling reports to ensure process in team is followed and in order
Assisting the reservation team with daily reports
Receipting bookings when payment received
Assist in creating WETU itineraries
Checking availability for the reservations team
Assist with making provisional bookings with 3rd party suppliers
Assist with invitation letters
Assisting the reservations team with quotes and loading booking in TourPlan
Preparing commission and refunds to be submitted to management for authorisation
Upholding the values of &Beyond ... care of the people, care of land and care of the wildlife


KNOWLEDGE REQUIRED:


Computer literate with at least a basic working knowledge of word and excel
Some understanding of a reservations environment is advantageous
Knowledge of Tourplan advantageous or any other reservations system


SKILLS REQUIRED:


Good understanding of product knowledge, third party and andBeyond Product destinations
Understanding of travel industry
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Sales and Brand representation
Problem-solving skills
Experiential Creativity (Crafting Experiences)
Guest/Client Delight
Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
Understanding and knowledge of the different markets in which andBeyond operates in
Excellent computer skills including:
Tourplan advantageous
ESS is essential
MS Office applications such as Word, Excel, PowerPoint and Outlook
WETU
Other related systems such as the Web Reporting Portal
Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Conflict management and resolution
Attention to detail
Administration and organization skills
P-drive Navigation
Paperless filing
Paper filing
Printing and binding of documentation
Database filing and management
Speed Reading and Typing


PERSONAL CHARACTERISTICS:


Sense of urgency and adherence to deadlines
Passionate about guest delight
Diligence and self-motivation
Attention to detail


EXPERIENCE REQUIRED:


1- 2 years administration experience