DMC Retail Travel Specialist (BH_Retail_TS) at andBeyond

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single '&Beyonder' makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose '&Beyonders' very carefully - they are the strength and the future of this company.


KEY OUTPUTS:


Creative planning and designing of itineraries
Managing the reservations process for bookings in a manner which ensures guest budget is achieved
Handling of bookings from quote to finalising, invoicing and travel documents
Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
Emergency duty will be on a rotational basis as per the DMC Emergency BOP
Working hours early and late shift on a weekly rotational basis
Calm and professional manner of servicing agents and guests
Proactive selling of our products and services ensuring the best possible safari for the guests
An independent, curious and "can do it" nature
Upholding the values of &Beyond ... Care of the people, Care of land and Care of the wildlife


KNOWLEDGE REQUIRED:


A passion for delivering service excellence
An in-depth knowledge of Tourplan advantageous
A good knowledge of South Africa, Southern and East Africa preferable
A willingness and aptitude to learn


SKILLS REQUIRED:


Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
Understanding of travel industry channels
Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
Understanding and knowledge of the different markets in which andBeyond operates in
Relevant understanding of Business to create and formulate a strategy and make commercial decisions
Sales process and methodologies
Problem-solving skills
Experiential Creativity (Crafting Experiences)
Guest/Client Delight
Excellent computer skills including:
Tourplan advantageous
ESS is essential
MS Office applications such as Word, Excel, PowerPoint and Outlook
WETU


PERSONAL CHARACTERISTICS:


Good interpersonal skills
Sense of urgency
Passionate about guest delight
Diligence and self-motivation to meet deadlines and keep on top of your job
Willingness/ability to share information and teach and inspire others
Excellent communication skills (E.g. verbal, written, reporting and body language)
Time management
Teamwork and interpersonal skills
Conflict management and resolution
Attention to detail
Administration and organization skills
P-drive Navigation
Paperless filing
Speed Reading and Typing


PREVIOUS WORK EXPERIENCE REQUIRED:


Minimum of 3 - 5 years previous tour consulting experience required