Job Description
The successful candidate will be expected to lead, manage and mentor a team of Telesales consultants to reach required targets consistently. A team Leader is also required to facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.
Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. Sales team leaders may also delegate tasks to sales staff that they are grooming and./or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well. All non-adherence and poor performance must be dealt with in line with the company's code of conduct.
Key Purpose
To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition program. The Team Leader must also ensure that staff have a development plan, this should be part of the performance discussions
Key Outputs
The successful candidate will be expected, but not limited to perform the following key outputs:
Leading and managing a team of 11 - 13 Telesales agents
Performance Management, coaching and developing team.
Drive staff to achieve required targets and is accountability for teams' overall sales targets
Assessment of consultants calls - QA.
Assisting with interviews & Role plays.
Dealing with escalated queries.
Ensuring open communication and engagement to all.
Adherence to internal policies.
Inspire, motivate and support team.
Personal attributes and skills
Excellent communication skills
Sales Driven
Quality Focused
People-Orientated
Attention to detail
Strong Interpersonal Skills
Strong Leadership skills
Problem solving skills
Decision making Ability
Ability to handle complex and challenging situations
Excellent time management skills
Organizational awareness
Ability to work within a team and drive the correct culture
Qualification & Experience
Grade 12 - essential
4 years outbound/ Inbound experience - essential
3 years Team Leader/leadership experience
Computer literate - MS Office, especially Excel - essential
Regulatory Exam and NQF 5 FAIS credits
BCOMM or related degree will be advantageous