Your responsibilities will include:
Ensure correct dispatching of parcels
Analyze and clear all production reports, to resolve discrepancies in order to facilitate a flow or throughput of production from replenishment to the confirmation tables
To monitor aging task on the system and get them resolved quickly
Ensure that all clients meets lead time and fulfilment requirements as set
Investigate and resolve customer queries in conjunction with customer services department and other stakeholders
Identify parcels that are not packaged correctly and hand them back to outsourced service providers for repacking
Physically monitoring of the floor to ensure that SOP is followed on confirmation tables
Report challenges that might hamper production throughput timeously
Do random quality check on parcel sent to dispatch e.g are items packed correctly, using correct packaging
weighing of parcels, and dispatching of parcels as per standard operating procedures and service level agreements
Check exception report and provide feedback to all key stakeholders
Scan parcels and identify any discrepancies between own information and that of courier company
Perform reconciliations of stock take
Comply with all health and safety regulations and practices
Identify, analyse and report on opportunities for growth, improved efficiencies and achievements
Ensure effective customer relations management, making changes where appropriate to continually improve customer service, and addressing any escalated or long-standing problems
Maintain accurate records of local deliveries.
Qualification & Experience:
Grade 12
Any general work experience in which he/she has shown ability to work quickly and accurately; Physically fit and able to work in an extreme environment and pick up heavy loads.
FMCG; Warehousing; Forklift driver's license advantageous
Attention to detail
Results orientation
Good verbal communication skills