Description
We are seeking a proactive and customer-focused Estate Management Officer to oversee the day-to-day operations and maintenance of residential and commercial properties.
The ideal candidate will possess strong estate management experience, excellent customer service skills, and the ability to maintain positive relationships with tenants, residents, service providers, and property owners.
Key Responsibilities
Estate Management:
Manage the daily operations of assigned properties and estates.
Conduct regular property inspections to ensure facilities are well-maintained and compliant with safety standards.
Coordinate maintenance, repairs, and renovation activities with contractors and vendors.
Monitor service charge collections and ensure proper record-keeping.
Supervise facility personnel, security personnel, cleaners, and other service providers.
Ensure compliance with estate policies, regulations, and operational procedures.
Prepare and submit periodic property management reports.
Customer Service & Tenant Relations:
Serve as the primary point of contact for residents, tenants, and property owners.
Address and resolve tenant complaints, inquiries, and service requests promptly and professionally.
Maintain excellent customer relationships to ensure tenant satisfaction and retention.
Facilitate effective communication between management, residents, and service providers.
Conduct resident onboarding and orientation where necessary.
Follow up on customer feedback and implement improvement initiatives.
Administrative Duties:
Maintain accurate records of tenants, lease agreements, maintenance activities, and service providers.
Assist in the preparation of budgets and monitor operational expenses.
Ensure timely documentation and reporting of incidents and property-related issues.
Support occupancy management and tenant retention initiatives.
Requirements
Bachelor's Degree or HND in Estate Management, Facility Management, Business Administration, or a related field.
Minimum of 4 years' proven experience in Estate Management, Property Management, or Facility Management.
Strong customer service and relationship management skills.
Excellent verbal and written communication skills.
Good negotiation and conflict-resolution abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Strong organizational and multitasking skills.
Ability to work independently and manage multiple properties or projects simultaneously.
Candidates residing within Ikeja, Maryland, Ogba, Ojodu, Ketu, Magodo, Agege, or nearby locations will have an added advantage.
Key Competencies:
Customer Relationship Management
Estate and Property Administration
Complaint Resolution
Facility Management
Communication and Interpersonal Skills
Problem-Solving and Decision-Making
Vendor and Contractor Management
Attention to Detail
Time Management.