Event Planning Manager at Hyatt

About The Role


The Event Planning Manager is responsible for managing and executing all confirmed events, ensuring a seamless experience from planning through completion. This role acts as the main liaison between clients and hotel operations, focusing on detail, coordination, and exceptional service delivery.


Key Responsibilities


Serve as the primary point of contact for clients after event confirmation
Plan, coordinate, and oversee all aspects of events including meetings, conferences, weddings, and social functions
Conduct detailed event planning meetings to understand client needs and expectations
Prepare and manage Banquet Event Orders (BEOs) and event timelines
Coordinate with internal departments (banquets, kitchen, AV, housekeeping, front office) for smooth execution
Ensure all event setups meet brand standards and client specifications
Monitor event execution on-site and resolve issues in real time
Manage event budgets, billing accuracy, and post-event reconciliation
Build strong client relationships to encourage repeat business
Gather feedback and ensure high levels of guest satisfaction


Qualifications


Bachelor's degree in hospitality management, Event Management, or related field
3 - 6 years of experience in event planning or hotel operations (preferably in an upscale/luxury hotel)
Strong organizational and multitasking skills
Excellent communication and interpersonal abilities
High attention to detail and problem-solving skills
Ability to work under pressure and handle multiple events simultaneously
Familiarity with hotel event management systems (e.g., Opera)