Key Responsibilities
Executive & Administrative Support
Manage the Director's calendar, appointments, meetings, and travel arrangements.
Prepare meeting agendas, reports, presentations, and correspondence.
Take meeting minutes and follow up on action points.
Screen calls, emails, and visitors on behalf of the Director.
Maintain organized filing systems for confidential and operational documents.
Office Coordination
Coordinate communication between departments and external stakeholders.
Support planning and execution of internal meetings and events.
Monitor office supplies and administrative requirements.
Ensure smooth day-to-day office operations within the executive office.
Communication & Guest Relations
Handle professional communication with clients, suppliers, and partners.
Assist in responding to customer concerns and escalations where required.
Maintain a high level of professionalism and customer service.
Reporting & Documentation
Prepare weekly and monthly administrative reports.
Track tasks, deadlines, and operational follow-ups for the Director.
Maintain accurate records and documentation.
Requirements
Qualifications & Experience
Diploma or Bachelor's Degree in Business Administration, Hospitality Management, Secretarial Studies, or related field.
Minimum 2 - 4 years' experience as an Executive Assistant, Personal Assistant, or Administrative Officer.
Experience in hospitality, hotels, or service industry is an added advantage.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Key Skills & Competencies
Excellent organizational and time-management skills.
Strong written and verbal communication skills.
High level of discretion and confidentiality.
Ability to multitask and prioritise effectively.
Professional appearance and interpersonal skills.
Strong attention to detail and problem-solving ability.