Executive Assistant Operations Lead at Salix Data

Job Description

EA Training & Development


Lead onboarding and training of Executive Assistants to ensure strong, consistent foundations
Develop practical playbooks, SOPs, and training materials
Assess readiness and support smooth transition into live client environments
Continuously improve training based on real delivery insights


Operations & Program Management


Oversee day-to-day performance and delivery of EAs
Track output, identify gaps, and implement improvements quickly
Standardize tools, workflows, and best practices across the team
Bring structure and clarity to a fast-moving environment


Client Engagement & Delivery Support


Support client onboarding to ensure seamless EA integration
Join client calls where needed to maintain alignment and quality
Act as a point of escalation for operational or service-related issues
Work closely with internal teams to ensure strong client satisfaction


Team Leadership


Mentor and guide EAs to maintain high standards of professionalism
Support performance management and continuous development
Contribute to hiring and building a strong EA bench


What We're Looking For


Bachelor's degree in a relevant field (Business, HR, Communications, Project Management, or similar)
5+ years' experience supporting senior executives, with exposure to high-performance environments
Proven ability to lead, mentor, or coordinate a team
Strong organizational and project management skills with attention to detail
Confidence working with international clients and remote teams
Excellent written and verbal communication skills


What Will Set You Apart


Experience building or improving processes, SOPs, or operational systems
Relevant certifications (e.g., PMP, PRINCE2, CAP, or similar)
Exposure to global organizations or distributed teams
Training or experience in leadership, coaching, or team development