Job Summary
The Facility Manager at Ziloc Construction Limited is responsible for the comprehensive management, maintenance, safety, and operational efficiency of a diverse portfolio, including shopping malls, residential estates, office buildings, and landed properties.
This pivotal role ensures that all facilities remain well-maintained, secure, and fully compliant with national regulations. The successful candidate will be tasked with providing a safe, comfortable, and high-standard environment for all tenants, residents, staff, and visitors, upholding the firm's reputation for excellence.
Key Responsibilities
Facility Operations Management:
Oversee the day-to-day operations of all assigned facilities.
Ensure buildings, equipment, and infrastructure are properly maintained.
Supervise cleaning, maintenance, landscaping, and technical service providers.
Ensure all facilities operate efficiently and meet required standards.
Maintenance & Infrastructure Management:
Develop and implement preventive maintenance schedules.
Ensure prompt repair of electrical, plumbing, HVAC, elevators, and structural issues.
Monitor facility systems such as power supply, water systems, generators, and fire safety systems.
Ensure facilities remain in optimal working condition.
Tenant & Resident Relations:
Serve as the primary contact for tenants, residents, and occupants.
Address complaints, maintenance requests, and operational issues.
Ensure tenant satisfaction and smooth facility usage.
Coordinate tenant move-ins, move-outs, and property inspections.
Security & Safety Oversight:
Supervise security operations within the facilities.
Ensure proper access control, visitor management, and patrol systems.
Implement emergency preparedness plans and evacuation procedures.
Ensure compliance with fire safety and health regulations.
Financial & Budget Management:
Prepare and manage facility operational budgets.
Monitor service charges, maintenance costs, and operational expenses.
Approve maintenance and service expenditures.
Ensure cost-effective facility management practices.
Vendor & Contractor Management:
Select and manage contractors and service providers.
Monitor vendor performance and service delivery standards.
Ensure all vendors comply with contractual obligations and safety regulations.
Compliance & Documentation:
Ensure facilities comply with all regulatory and statutory requirements.
Maintain proper records of maintenance, inspections, and facility reports.
Ensure property documentation and operational policies are properly implemented.
Any other responsibility incidental to the role of a Facility Manager and as may be assigned by the Managing Director from time to time.
Key Performance Indicators
Facility uptime and operational efficiency
Tenant/resident satisfaction levels
Maintenance response and resolution time
Cost control and budget compliance
Safety and regulatory compliance
Educational Qualification
Bachelor's Degree in Facility Management, Engineering, Estate Management, or related field.
Professional certifications in Facility Management or Property Management are an advantage.
Must have 3-5 years experience in facility or property management.
Familiarity with Industry specific software
Key Skills and Competencies:
Demonstrated leadership and team management capabilities
Strong analytical and problem-solving skills
Excellent verbal and written communication skills, with the ability to build strong relationships
Proficiency in budget planning and financial management
Solid understanding of building systems, facilities operations, and maintenance processes
Strong organizational, documentation, and reporting skills
Ability to work in a fast-paced environment with agility and adaptability.