Facility Manager (Commercial)

Job Summary Principal Facilities Management Limited seeks a highly experienced, results-driven Facility Manager to oversee daily operations, maintenance, and tenant relations for a high-end commercial shopping plaza. The ideal candidate will ensure seamless service delivery, operational efficiency, and an outstanding customer experience for tenants and visitors. Key Responsibilities Facilities & Infrastructure Management Supervise and coordinate the maintenance of the plaza's infrastructure: elevators, escalators, power systems, lighting, HVAC, water supply, etc. Oversee implementation of preventive and corrective maintenance programs. Manage vendors and technical contractors to ensure service quality and compliance. Plaza Operations Ensure smooth operation of daily activities including cleaning, security, parking management, and waste disposal. Conduct routine inspections to maintain a clean, safe, and attractive environment. Monitor utility services and respond promptly to faults, breakdowns, or incidents. Tenant Relations Act as primary contact for all tenants regarding facility-related needs or complaints. Support tenant onboarding and exit processes, ensuring smooth transitions. Organize periodic engagement forums or feedback sessions with tenants. Health, Safety & Regulatory Compliance Enforce safety protocols and ensure compliance with relevant laws, regulations, and building codes. Coordinate fire drills, safety audits, and risk assessments. Maintain emergency response procedures and incident logs. Budgeting & Administration Prepare and manage the facility's operational budget. Oversee service charge administration, billing, and revenue tracking. Maintain records of contracts, maintenance schedules, and asset inventories. Generate monthly reports for management review. Requirements Education: Bachelor's Degree in Facility Management, Engineering, Estate Management, or a related discipline. Experience: 3 - 5 years in commercial property/facility management (shopping malls or plazas preferred). Skills: Strong communication and leadership abilities Solid understanding of building systems and plaza operations Experience working with retail tenants and vendors Proficiency in MS Office and facility management software