Field Sales (Retail)

Key Responsibilities

• Conduct daily field sales and customer acquisition activities across assigned locations in Nairobi.
• Identify and approach potential customers, introduce products and services, and convert prospects into orders.
• Visit offices, residential properties, serviced apartments, Airbnb hosts, and other high-potential customer segments.
• Generate and follow up on leads to secure new customers, repeat orders, and referrals.
• Execute promotional activations, distribute approved marketing materials, and communicate current offers.
• Demonstrate online ordering procedures and provide accurate information on products, prices, and delivery arrangements.
• Build relationships with office administrators, HR teams, property managers, and other potential business partners.
• Identify new customer segments, sales opportunities, and locations with growth potential.
• Maintain accurate records of customer visits, leads, conversions, orders, and sales performance.
• Submit daily activity reports and provide feedback on customer preferences, competitor activities, and market trends.
• Coordinate customer enquiries and service issues with the Customer Service and Operations teams.
• Maintain professional brand representation, uphold ethical selling practices, and protect customer information.
• Perform other duties related to field sales, customer acquisition, and promotional activities as assigned by the Sales & Marketing Lead.

Required Qualifications

• Certificate or diploma in Sales, Marketing, Business Administration, or a related field will be an added advantage.
• Three years' experience in field sales, direct sales, merchandising, or customer acquisition.
• Experience in FMCG, retail, food delivery, hospitality, or e-commerce will be an advantage.
• Strong communication, persuasion, negotiation, and customer relationship management skills.
• Demonstrated ability to generate leads, convert prospects, and work towards sales targets.
• Proficiency in smartphone applications, WhatsApp, and digital ordering platforms.
• Good record-keeping, reporting, time management, and organisational skills.
• Self-driven, results-oriented, professional, and comfortable working independently in a field-based role.
• Willingness to travel between assigned customer locations and participate in promotional activations as required.