Key Responsibilities
Welcome guests professionally and efficiently handle check-in and check-out processes.
Manage reservations, room allocations, guest registration, and billing accurately.
Provide exceptional customer service by responding promptly to guest requests and resolving concerns professionally.
Answer and direct telephone calls while maintaining excellent communication standards.
Coordinate with Housekeeping and other departments to ensure rooms are ready and guest requests are fulfilled.
Handle cash transactions, reconcile daily cash balances, and maintain accurate financial records.
Maintain accurate guest profiles and documentation in the Property Management System.
Monitor room occupancy, reservations, and guest accounts to ensure smooth daily operations.
Ensure compliance with hotel policies, operational procedures, and health and safety standards.
Contribute to creating a warm, welcoming, and memorable guest experience.
Qualifications & Experience
Diploma in Front Office Management, Hospitality Management, Tourism Management, or a related field.
Minimum 2 - 3 years' experience in a busy hotel or serviced apartment front office.
Hands-on experience using Micros Fidelio Property Management System is mandatory.
Knowledge of SunSystems will be an added advantage.
Proficiency in Microsoft Office (Excel, Word, and Outlook).
Excellent communication, interpersonal, and customer service skills.
Strong attention to detail and high levels of integrity.
Ability to work shifts, including weekends and public holidays.
Professional grooming and presentation.