Key Responsibilities
Receive customer orders in real time through the warehouse order management system and coordinate immediate picking and dispatch.
Supervise warehouse assistants and loaders to ensure customer orders are picked, verified, and loaded accurately.
Coordinate the safe loading of tiles, sanitary ware, and other products onto customer and company vehicles.
Verify quantities and product specifications before dispatch to ensure order accuracy.
Work closely with the showroom sales team to ensure prompt fulfilment of customer orders.
Provide professional and courteous support to customers collecting their purchases.
Organize warehouse stock to enable quick retrieval and efficient use of storage space.
Maintain high standards of housekeeping, cleanliness, and workplace safety throughout the warehouse.
Receive and inspect incoming stock, ensuring products are stored correctly.
Conduct cycle counts and participate in periodic stock takes, reporting any discrepancies.
Update stock movements and warehouse transactions in SAP or the warehouse management system.
Ensure compliance with warehouse procedures, safety standards, and the proper use of PPE.
Operate a forklift safely where required.
Support the Warehouse Supervisor in the day-to-day management of warehouse operations and deputize when required.
Qualifications & Experience
Diploma in Supply Chain Management, Logistics, Business Administration, or a related field.
Minimum of 2 years' experience in warehouse dispatch, logistics, or warehouse operations within a busy retail, FMCG, hardware, building materials, or hospitality environment.
Experience coordinating high-volume customer order fulfilment and dispatch operations.
Experience supervising warehouse assistants or loading teams.
Forklift operating experience will be an added advantage.
Working knowledge of SAP or another Warehouse Management System.
Good computer skills, including Microsoft Office.
Strong leadership, planning, and organizational skills.
Excellent communication and customer service skills.
Physically fit and comfortable working on the warehouse floor throughout the day.
Able to multitask, prioritize effectively, and perform well under pressure.