Responsibilities
Courteously welcome guests, manage the full check-in/check-out process, and accurately verify reservations, identification, and payment details.
Handle all financial transactions including processing payments, preparing invoices, posting charges, and maintaining the front desk cash float.
Ensure all transactions, room assignments, and availability updates are accurately recorded and maintained in the Property Management System (PMS).
Serve as the primary point of contact for guests, providing information on facilities, handling requests, and responding promptly and professionally to all inquiries or complaints.
Handle room reservations via phone, email, and walk-in, and tactfully manage potential overbookings to maximize occupancy and ensure guest satisfaction.
Liaise effectively with all hotel departments (Housekeeping, Maintenance, etc.) to coordinate services, anticipate guest needs, and resolve issues quickly.
Maintain strict confidentiality of all guest and hotel information, adhering to data protection standards and hotel security/emergency protocols.
Maintain professional conduct and grooming standards at all times, ensuring proper shift handover and accurate logging of all important operational information.
Requirements
Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
Minimum 1-3 years of relevant experience in a hotel front desk, receptionist, or dedicated guest relations role.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Proven ability to handle stressful situations calmly and professionally.
Demonstrable good organizational and multitasking abilities.
Proficiency in MS Office and hotel management software (PMS).
Fluency in English is required; knowledge of additional languages is a definite advantage.