Guest Service Agent
Be the first point of contact and greet guests with a warm welcome every time
Provide efficient, friendly, and professional service to all guests
Show efficiency in constantly striving to provide total customer satisfaction
Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional
Logging all guest requests to ensure they are met within established timeframes
Positively handling guest complaints and escalating as required
Securely storing and delivering guest luggage
Participating in training and development programs to enhance skills and capabilities to increase the guest experience
Assist with valet parking as required
Qualifications
Previous customer service experience, preferably in a Hotel environment
An energetic, team-focused, and can-do attitude individual
Ability to work independently and demonstrate initiative in a dynamic environment
Enthusiasm to connect with guests and to hear their story
Ability to provide prompt and efficient service, including the ability to build rapport both in person and over the telephone
Self-motivated with a positive and professional attitude
Knowledge of Opera PSM is a bonus
Willingness and availability to work flexible hours, including mornings, nights, weekends, and holiday periods