Description
The Front Office Manager will take full and sole responsibility for the supervision and control of all guest services, Reservations, Guest Relations and administration of the Front Office Department.
Minimum Requirements:
Matric essential
Hospitality Management Qualification essential
2 - 3 Years Front Office management experience essential
5 Years+ Front Office experience
Experience with an HMS system (Protel advantageous)
Hands-on Problem-Solving approach and the ability to remain calm under pressure
Ability to work as part of a team, as well as independently
Leadership skills and ability to delegate effectively
Effective communication with members of staff as well as guests of the hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Ability to work shifts