Front Office Supervisor at Accor

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Movenpick Hotel & Residences Nairobi. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.


Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing procedures
Lead, train, and motivate the front office team to maintain high standards of customer service
Manage room inventory, maximize occupancy rates, and monitor front office performance metrics
Resolve guest complaints and collaborate with other departments to coordinate guest services
Implement and maintain standard operating procedures for the front office
Ensure compliance with hotel policies, safety regulations, and local laws
Handle financial transactions and maintain accurate records


Qualifications


Diploma in Hospitality, Tourism, or related field
Minimum of 2 years of experience in a similar supervisory role within the hospitality industry
Proven leadership and team management skills
Strong customer service orientation with excellent interpersonal abilities
Outstanding communication skills, both verbal and written
Proficiency in Property Management Systems (PMS) such as Opera or Fidelio
Advanced knowledge of Microsoft Office suite
Demonstrated problem-solving skills and ability to make decisions under pressure
Excellent time management and multitasking abilities
Strong attention to detail and organizational skills
Flexibility to work varying shifts, including weekends and holidays
Fluency in English; additional languages are a plus
In-depth knowledge of front office operations and hospitality industry standards
Ability to train and mentor team members effectively
Goal-oriented mindset with a focus on achieving departmental targets
Empathetic approach to guest and employee concerns