Description
Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriately
Provide refreshments for visitors when necessary
Communicate estimated waiting times to visitors
Switchboard Operations
Answer and direct incoming calls efficiently
Screen and transfer calls to relevant personnel
Take and relay messages promptly
Ensure all calls are handled courteously and professionally
Administrative Support
Maintain a log of all visitors and calls received
Assist with document photocopying, scanning, and binding
Distribute mail and internal documents to relevant departments
Support frontline operations with general administration tasks
Operational Excellence and Compliance
Uphold the corporate image and values of Services SETA
Report maintenance issues affecting reception services
Ensure security procedures are followed at reception
Handle basic troubleshooting of office equipment
Optimisation of the Unit
Efficiency in managing incoming calls and visitor interactions
Stakeholder feedback on service levels
Timely and accurate dissemination of messages and documents
Compliance with corporate reception and customer service standards
Requirements
National Senior Certificate or equivalent, at a minimum NQF Level 4
1-2 years of experience in a reception, customer service, or administrative role
Relevant NQF Level 6 qualification in Business Administration, Communications or related field is an advantage
Experience or knowledge of the SETA environment is an advantage