Duties and Responsibilities
Order Processing and Fulfillment:
Pick products according to customer order specifications.
Verify product quantity, quality, and accuracy before delivery.
Pack products securely and professionally for dispatch.
Ensure all orders are prepared within the required turnaround time.
Dispatch Coordination:
Ensure dispatched orders are properly documented after delivery.
Track dispatched orders and follow up until successful delivery.
Quality Control:
Inspect products before dispatch to ensure quality standards are met.
Ensure products are properly packaged to prevent damage during transit.
Identify and escalate quality concerns to management.
Customer Order Support:
Provide updates on order status when required.
Assist in resolving delivery-related issues.
Ensure customer complaints relating to fulfillment are promptly escalated.
Asset and Product Accountability:
Account for all products assigned for fulfillment activities.
Immediately report any shortages, losses, damages, or discrepancies.
Daily Deliverables:
Orders picked and packed.
Orders dispatched.
Delivery status updates.
Fulfillment activity reports.
Escalation of operational issues.
Core Competencies:
Attention to detail.
Time management.
Basic logistics knowledge.
Customer service orientation.
Record keeping and reporting.
Accountability and integrity.