Description
The General Manager will be responsible for the overall management and performance of the hotel, including operations, guest satisfaction, financial performance, sales and marketing, human resources, and strategic planning.
The successful candidate will provide strong leadership to ensure the hotel achieves its business objectives while maintaining its boutique character and reputation.
Key Responsibilities
Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Maintenance, and Security.
Ensure exceptional guest service standards are consistently maintained.
Develop and implement strategies to maximize occupancy, revenue, and profitability.
Monitor financial performance, prepare budgets, control costs, and analyze operational results.
Lead, motivate, and develop hotel staff through effective recruitment, training, and performance management.
Maintain compliance with health, safety, and regulatory requirements.
Build and maintain strong relationships with guests, suppliers, travel partners, and local stakeholders.
Drive sales and marketing initiatives to enhance brand visibility and market share.
Manage online reputation, guest feedback, and service recovery processes.
Prepare regular operational and financial reports for ownership and senior management.
Requirements
Bachelor's Degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 years' experience in a senior management role within the hospitality industry, preferably in a boutique or luxury hotel environment.
Proven track record of improving operational efficiency and financial performance.
Strong leadership, communication, and interpersonal skills.
Excellent financial and business acumen.
Experience with hotel property management systems and revenue management.
Strong problem-solving and decision-making abilities.
Ability to work flexible hours, including weekends and holidays when required.
Preferred Qualifications:
Professional hospitality certifications.
Experience managing hotels with food and beverage operations.
Knowledge of digital marketing and online travel agency (OTA) platforms.