We are a reputable 4-star standard hotel committed to delivering exceptional hospitality, comfort, and service excellence. We are seeking an experienced and dynamic General Manager to lead our operations, drive profitability, and uphold the highest standards across all departments.
The General Manager will be responsible for the overall management and strategic direction of the hotel. This includes overseeing daily operations, ensuring guest satisfaction, maximizing revenue, managing staff performance, and maintaining the brand's standards of excellence.
Key Responsibilities
Provide overall leadership and direction for all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance, and Finance.
Develop and implement business strategies to achieve revenue targets and profitability goals.
Ensure exceptional guest service standards are consistently maintained.
Monitor financial performance, budgets, and cost control measures.
Recruit, train, supervise, and evaluate management and staff.
Maintain compliance with health, safety, and regulatory requirements.
Build strong relationships with guests, corporate clients, and stakeholders.
Oversee marketing and sales initiatives to drive occupancy and brand visibility.
Handle high-level guest concerns and ensure prompt resolution.
Prepare and present periodic operational and financial reports to management.
Requirements & Qualifications
Bachelor's degree in Hospitality Management, Business Administration, or a related field (Master's degree is an added advantage).
Minimum of 7 - 10 years' experience in hotel management, with at least 3 - 5 years in a senior leadership role.
Strong leadership, organizational, and decision-making skills.
Proven track record in revenue generation and operational efficiency.
Excellent communication and interpersonal skills.
High level of professionalism and integrity.
Proficiency in hotel management software and Microsoft Office tools.
Key Competencies
Leadership & Team Management
Strategic Thinking & Execution
Financial Acumen
Customer Focus
Problem Solving & Decision Making
Business Development