Grocery Retail Operations Manager: Bloemfontein at FS Personnel Recruitment

We are seeking an experienced Operations Manager to oversee the financial, commercial and operational performance of three retail stores across the Free State and Northern Cape.


Salary & benefits:


Competitive salary package (will be determined by experience).
Opportunities for career growth within a leading retail group.
Supportive and professional working environment.


Desired experience and qualifications:


Minimum 5 years' grocery retail experience, with multi‑store or regional management exposure.
Proven track record in sales growth, profitability improvement, and operational transformation.
Strong financial literacy with ability to interpret P&L, margin, labour, and stock reports.
Hands‑on leader with credibility on the shop floor and the ability to challenge and coach Store Managers.
Diploma/Degree in Retail or Business Management advantageous.
Valid driver's licence and willingness to travel regularly between stores.


Duties and Responsibilities will include:


This is a hands-on leadership role focused on driving results, improving store performance and developing strong management teams.
Strategy Execution - Convert company strategy into clear operating plans and measurable priorities.
Multi‑Store Leadership - Drive consistent execution across all stores through structured visits, reviews, and operational discipline.
Financial & Commercial Management - Own sales, gross profit, expenses, labour, waste, shrinkage, and profitability outcomes.
Customer Proposition - Build a customer‑first culture, ensuring service, availability, and competitiveness.
Retail Standards - Maintain exceptional standards in merchandising, pricing, promotions, and store readiness.
Management Development - Lead and coach Store Managers, assess capability, and build a strong management pipeline.
Fresh Foods Excellence - Ensure strong execution in Produce, Bakery, Butchery, and Deli.
Compliance & Risk - Uphold legal, food safety, OHSA, labour, and audit requirements.