Job Objectives
The Group Head - Payarena Mall will be responsible for the strategic leadership, operational governance, and business performance of the Fashion & Lifestyle and General Merchandise verticals.
This role requires a deep understanding of e-commerce dynamics, strong vendor and category management skills, and experience leading cross-functional teams across marketing, operations, merchandising, logistics, and customer experience.
Duties & Responsibilities
Define and execute the business strategy for both the Fashion & Lifestyle and General Merchandise departments.
Lead category growth through assortment planning, pricing strategy, vendor acquisition, and brand partnerships.
Drive key metrics including traffic, conversion, GMV, customer retention, and profitability.
Oversee merchandising, campaign planning, online merchandising, and promotions to enhance customer engagement and sales.
Collaborate with marketing, product, technology, and logistics teams to deliver a seamless end-to-end customer experience.
Establish strong vendor management frameworks—ensuring quality control, pricing consistency, and timely fulfillment.
Monitor performance data and consumer insights to refine strategy and inform decision-making.
Ensure operational excellence across supply chain, inventory, and fulfillment processes.
Represent Payarena Mall at leadership forums and collaborate closely with executive management on strategic initiatives.
Key Performance Indicator
As agreed from time to time based on business exigencies.
Job Requirements
Education: A degree / HND Bachelor's degree in Finance, Business, Engineering, Computer Science, or a related discipline.
Experience: Minimum of 12 years of experience in e-commerce, retail, digital marketplaces, or consumer goods—with at least 5 years in a senior leadership role. Post NYSC experience.
Key Competency Requirements
Knowledge/Experience:
Proven experience scaling or managing online retail operations across multiple categories.
Strong knowledge of digital merchandising, vendor management, marketplace dynamics, and user acquisition strategies.
Excellent business acumen, data-driven decision-making ability, and strong commercial instincts.
Exceptional leadership, communication, and cross-functional collaboration skills.
Demonstrated ability to build and manage high-performance teams in a dynamic environment.
Entrepreneurial mindset with a passion for innovation and operational efficiency.
Prior experience at or working with large e-commerce platforms (e.g., Jumia, Konga, Amazon, Shopify-based marketplaces).
Understanding of digital payments, logistics integrations, and omnichannel commerce models.
Experience managing a tech-enabled marketplace or startup from early stage to growth.
Skill/Competencies:
Strong interpersonal skills.
Excellent written/oral communication skills.
Strong analytical skills.
Organizational skills.
Confident negotiator and ability to close the right type of business deals at the highest level.