Guest Experience Agent (PH072) at The President Hotel

As we continue our journey toward luxury, every guest interaction becomes an opportunity to exceed expectations. We are looking for a warm, engaging and guest-focused Hotel Guest Experience Agent with a minimum of 2 years' relevant guest relations or front-of-house experience, ideally within a busy 4-star or 5-star hotel environment.
If you have a natural ability to connect with people, take pride in creating personalised experiences and know how to turn an ordinary hotel stay into something memorable, this opportunity is for you.


Minimum Requirements


Minimum 2 years' guest relations or front-of-house experience within a 4-star or 5-star hotel environment
Diploma or certificate in Hospitality Management advantageous
Strong knowledge of guest relations, VIP hosting and complaint handling
Proficiency in Opera PMS and Microsoft Office
Experience working with guest profiles, preferences and special requests
Excellent interpersonal and communication skills with a genuine guest-centric approach
Confident in engaging with guests from diverse backgrounds and cultures
Professional, well-groomed and confident when interacting with VIP and high-profile guests
Strong organisational, multitasking and problem-solving skills
Ability to remain calm, professional and solutions-focused when handling challenging guest situations
Strong knowledge of Cape Town, including attractions, restaurants, activities and cultural experiences
Ability to work effectively as part of a busy Front Office and Guest Experience team
Ability to work shifts, evenings, weekends and public holidays
South African citizen with a valid South African ID
A fully updated CV with a professional, recent profile image and contactable reference details is essential


What You'll Be Doing


Acting as a key point of contact for guests and helping to create a seamless, personalised experience from arrival through to departure
Welcoming guests warmly and creating a positive first impression of The President Hotel
Engaging with guests throughout their stay and proactively identifying opportunities to enhance their experience
Anticipating guest needs and providing personalised assistance, recommendations and solutions
Recognising and welcoming repeat guests while using known preferences to personalise their stay
Supporting the hosting and management of VIPs, special guests and high-profile visitors
Coordinating special requests, celebrations, birthdays, anniversaries and VIP arrangements with relevant hotel departments
Handling guest queries, feedback and complaints professionally and efficiently
Taking ownership of guest concerns and supporting effective service recovery to achieve the best possible outcome
Maintaining accurate guest profiles, preferences, requests and relevant information within hotel systems
Sharing your knowledge of Cape Town attractions, restaurants, activities and cultural experiences to help guests make the most of their stay
Working closely with Front Office, Concierge, Housekeeping, F&B and other operational departments to ensure guest requests are delivered seamlessly
Following up on guest requests and concerns to ensure they have been resolved to the guest's satisfaction
Identifying opportunities to surprise and delight guests through thoughtful and personalised touches
Maintaining exceptional presentation, communication and service standards throughout every shift
Upholding The President Hotel's brand values and commitment to service excellence in every guest interaction


Why Join The President Hotel


Be part of Cape Town's Most Loved Hotel
Work in a dynamic, high-volume 349-room hotel environment
Build meaningful connections with guests from South Africa and around the world
Gain exposure to VIP hosting, personalised guest experiences and service recovery
Work closely with multiple operational departments and broaden your hospitality experience
Develop your guest relations and luxury hospitality skills as we continue to elevate our service standards
Play an important role in our exciting journey toward luxury
Work alongside passionate hospitality professionals who believe in creating memorable guest experiences
Enjoy a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture


Deadline:30th September,2026