Guest Service Agent at Accor

Job Description


Manage arrivals and departures of everyone visiting our hotel
Provide exceptional guest service by responding to guest requests efficiently and courteously
Maintain a high level of professionalism and accuracy with all accounting functions
Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met.
perform rotation duties as assigned including night audit.
Actively resolve guest issues and challenges presented on shift
To print all contingency reports, i.e. arrivals, departures, Guest's In-house and Guest ledger balance, at the beginning of every shift. This will be filed in the respective files as a backup In-case of system failure.
Correctly performing Forex exchanges as per the set standard
To efficiently check out guests and receive any payments related to their stay while transferring the city ledger bills to the respective company and attaching the correct correspondences
Ensure all the departed rooms have been checked out from the system, retrieve the key cards from the guest and issue a check out pass
Attending to calls, both internal and external as per the set hotel standards.
Action the housekeeper's report immediately, reporting any discrepancies to the GSS and pass it to the housekeeping for investigations and follow up.


Qualifications


Good knowledge of Micros, Fidelio or Opera
Minimum 2 years of experience in a front desk or guest services role
Diploma or degree in Hospitality Management