Guest Service Manager

Job Overview Help make every stay at YellowDoor Hotels feel welcoming and well run. You'll lead the front desk and guest services teams, resolve guest concerns, and keep service consistent through busy shifts. This is a hands-on role in a fast-moving Abuja boutique hotel with high standards and a warm, professional team. Responsibilities Lead front desk and guest services across daily shifts. Resolve guest concerns and turn difficult moments into positive experiences. Coach staff and hold the team to clear service standards. Coordinate arrivals, guest requests, and smooth shift handovers. Produce timely shift reports and address recurring guest issues. Requirements 4-8 years of experience Guest recovery Front desk leadership Guest services management Staff coaching Shift operations Service reporting Guest recovery and complaint resolution Premium four- or five-star hotel guest-services management (4 - 5 years) Front-desk shift operations and handovers Service-standard coaching and performance management Shift reporting and guest-issue trend analysis What the Role Offers YellowDoor is a fast-moving boutique operation: professional and warm with guests and colleagues, clear about standards, and committed to developing people without compromising accountability.