This is a unique opportunity to lead a team of passionate guides and ensure every accommodated adventure delivers the high standard of excellence their intrepid travellers expect. If you possess a deep, intimate knowledge of the Southern African wilderness, proven leadership skills, and a dedication to delivering the safari experience of a lifetime, we invite you to apply.
Core Criteria:
Solid experience with complex scheduling and resource allocation.
Experience in overland tour guiding
Demonstrated experience in logistics, operations, and administration.
Proven HR experience (travel/tourism/hospitality industry)
Being highly detail-oriented is ESSENTIAL
Strong communication and organisational skills are crucial
Ability to manage a diverse team
Able to work under a lot of pressure (Peak season can be very hectic)
Adaptable and able to think on your feet
Candidate must be able to pay exceptional attention to detail.
Proficiency in Microsoft Office Suite, particularly Excel, for detailed scheduling, reporting, cash balancing, and records management.
Candidate Responsibilities:
Recruitment of guides
Managing their qualifications, licenses, etc
Training of current and new guides
Creating guide contracts for tours
Pre-tour briefing for each tour and assisting guides with changes, etc
Scheduling guides on tours for the year (English & German tours), and managing the vehicle schedule
Tour debriefing on return to discuss any issues/complaints
Analysing tour reports & client feedback forms & reporting to management
Guide support when on tour
Balancing of tour cash/cards & updating guides' salary books
Check that the guides have work permits in place for cross-country tours
Weekend departure briefings for clients (rotational basis)
Weekend telephonic assistance when needed on the HR emergency phone (transfers, guide queries, etc)
Update route descriptions/timing sheets, etc, when there are changes to tours