Job Summary
The Head of Brokerage will provide strategic leadership for the Company\'s customs brokerage operations, ensuring efficient import and export clearance, regulatory compliance, customer satisfaction, and operational excellence. The role is responsible for managing brokerage teams, building strong relationships with regulatory authorities, optimizing clearance processes, and driving business growth.
Key Responsibilities
Lead and oversee all customs brokerage operations, ensuring timely and compliant clearance of import and export shipments.
Develop and implement brokerage strategies to improve operational efficiency, service delivery, and profitability.
Ensure compliance with Nigeria Customs Service regulations and other applicable trade, port, and government agency requirements.
Build and maintain strong working relationships with regulatory agencies, shipping lines, terminal operators, freight partners, and other key stakeholders.
Oversee customs documentation, tariff classification, valuation, duty assessment, and regulatory compliance.
Monitor operational KPIs, cargo clearance timelines, and customer service performance, implementing improvements where necessary.
Identify and mitigate compliance, operational, and commercial risks associated with brokerage activities.
Collaborate with Sales, Freight Forwarding, Operations, Finance, and Customer Experience teams to deliver seamless logistics solutions.
Lead, mentor, and develop the Brokerage team to drive high performance and continuous improvement.
Prepare management reports, operational analyses, and strategic recommendations to support business growth.
Requirements
Bachelor\'s Degree in Logistics, Supply Chain Management, Business Administration, Maritime Studies, Law, Economics, or a related discipline.
Minimum of 8 - 10 years\' experience in Customs Brokerage, Freight Forwarding, Shipping, International Trade, or Logistics, with at least 4 years in a leadership role.
Strong knowledge of customs regulations, import/export procedures, tariff classification, valuation, and trade compliance.
Proven experience managing customs clearance operations and engaging with regulatory authorities.
Excellent leadership, stakeholder management, negotiation, and communication skills.
Strong analytical and problem-solving abilities with a focus on operational excellence.
Proficiency in Microsoft Office Suite and customs brokerage, freight forwarding, or ERP systems.
Professional certifications in Customs Administration, Freight Forwarding, Supply Chain Management, or International Trade will be an added advantage.
Preferred Experience
Candidates with experience in logistics, freight forwarding, customs brokerage, shipping, maritime, aviation cargo, or international trade will be highly preferred.
Key Competencies
Customs Brokerage Operations
Trade Compliance & Regulatory Affairs
Import & Export Management
Freight Forwarding
Customs Documentation & Tariff Classification
Leadership & Team Management
Strategic Planning
Stakeholder & Government Relations
Operational Excellence
Risk Management
Customer Relationship Management
Commercial & Business Acumen