Job Summary
We are seeking an experienced and results-driven Lead, Receivables & Collections to oversee the Company\'s accounts receivable and collections function. The successful candidate will be responsible for driving timely collections, minimizing outstanding debts, improving cash flow, ensuring compliance with credit policies, and leading a high-performing collections team.
The ideal candidate should possess strong analytical, leadership, and stakeholder management skills, with proven experience managing receivables within a fast-paced organization. Prior experience in the logistics, transportation, courier, FMCG, banking, or service industry will be an added advantage.
Key Responsibilities
Lead and manage the Accounts Receivable and Collections team to achieve collection targets and optimize cash flow.
Develop and implement effective debt recovery strategies to reduce overdue receivables and improve Days Sales Outstanding (DSO).
Monitor customer accounts, reconcile outstanding balances, and ensure timely follow-up on overdue payments.
Review customer credit limits and support credit risk assessments in line with company policies.
Engage customers professionally to resolve payment disputes and negotiate repayment plans where necessary.
Collaborate with Sales, Operations, Customer Experience, and Finance teams to resolve billing and collection issues.
Prepare and present weekly and monthly receivables, aging, and collections performance reports to Management.
Ensure compliance with internal controls, financial policies, and regulatory requirements.
Identify process improvement opportunities to enhance collections efficiency and customer payment experience.
Coach, mentor, and develop team members to drive performance and continuous improvement.
Requirements
Bachelor\'s Degree or HND in Accounting, Finance, Economics, Business Administration, or a related discipline.
Minimum of 5 years\' experience in Accounts Receivable, Credit Control, or Collections, with at least 2 years in a supervisory or leadership role.
Professional certification such as ACA, ACCA, ICAN, ANAN, or equivalent is an added advantage.
Strong knowledge of receivables management, credit control principles, and financial reporting.
Proficiency in Microsoft Excel and ERP/Accounting systems.
Excellent negotiation, analytical, communication, and stakeholder management skills.
Strong leadership ability with a proven track record of driving team performance.
Preferred Experience
Candidates with prior experience in logistics, transportation, courier services, e-commerce, FMCG, financial services, or other high-volume transactional businesses will be highly preferred.
Key Competencies
Accounts Receivable Management
Credit Control & Debt Recovery
Cash Flow Optimization
Financial Analysis & Reporting
Leadership & Team Management
Negotiation & Conflict Resolution
Customer Relationship Management
Process Improvement
Attention to Detail
Problem Solving & Decision-Making