Head of Client Delivery at Pavago

About the Role


We're hiring a Head of Client Delivery to own the full post-sales lifecycle — onboarding, implementation, adoption, and long-term client success.
This is a senior, hands-on role where you'll lead client delivery, manage implementations, and ensure measurable outcomes using modern AI-driven and GTM systems.
If you've led client success, implementation, or solutions delivery in fast-moving environments, and can balance strategy with execution, this role is for you.


Responsibilities
Post-Sales Delivery & Implementation


Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding and adoption
Ensure clients achieve measurable outcomes and time-to-value
Oversee multiple client implementations while maintaining quality and timelines


Client Ownership & Accountability


Act as the primary owner for client success, satisfaction, and retention
Serve as a trusted advisor to client stakeholders
Manage complex escalations and lead resolution strategies


Technical & GTM Enablement


Partner with Sales, Product, and Engineering on implementations and custom use cases
Translate business goals into technical workflows and execution plans
Ensure GTM systems, automation, and integrations are optimized


Process Building & Optimization


Build and refine client delivery processes, playbooks, and SOPs
Identify risks early and proactively prevent delivery issues
Help scale the Client Delivery and Success function


Leadership & Collaboration


Align cross-functional teams across delivery, product, and go-to-market
Contribute to long-term strategy for retention and expansion
Drive continuous improvement through data, feedback, and insights


Requirements


Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles
Strong understanding of GTM systems, automation workflows, and integrations
Experience working directly with clients in high-stakes, outcome-driven environments
Strong communication skills with both technical and non-technical stakeholders
Proven problem-solving and risk management capabilities
Comfortable working remote during U.S. business hours


Nice to Have


Experience with AI tools and automation platforms (ChatGPT, Claude, Clay, etc.)
Experience scaling client delivery or post-sales functions
Experience managing complex technical implementations and integrations
Bachelor's degree in Business, Engineering, Computer Science, or related field


Tools & Tech


GTM and automation tools
AI platforms (ChatGPT, Claude, Clay)
CRM and client delivery systems
Integration and workflow tools