Head of Managed Services at RSM

The Opportunity

We are looking for a Head of Managed Services to lead the establishment, growth and operational management of a regional Managed Services division for RSMEA. The role is responsible for building a scalable, technology-enabled managed services platform that delivers outsourced accounting, payroll, statutory compliance, financial analysis, due diligence support and business process services to clients across multiple jurisdictions.

The successful candidate will drive the digitization and automation of processes through the implementation of integrated systems, secure workflows, data processing capabilities and client service platforms. The role requires both strategic leadership and strong operational execution capabilities. The individual must be capable of creating a regional delivery centre with repeatable, high-quality and secure processes that support cross-border clients efficiently.

Responsibilities


Develop and execute the Managed Services strategy aligned with the firm's regional growth objectives
Build a scalable operating model capable of serving clients across East Africa and other international markets
Identify opportunities for automation, AI-enabled workflows and process optimization
Position the firm as a leading provider of outsourced finance and compliance services
Design and implement a secure and integrated technology environment for managed services operations
Lead the deployment of cloud-based systems, workflow tools, ERP integrations and client collaboration platforms
Drive digitization of accounting, payroll, compliance and reporting processes
Establish dashboards, reporting tools and operational analytics capabilities
Ensure strong cybersecurity, business continuity and data protection standards
Establish service delivery standards, SLAs and quality assurance procedures
Build standard operating procedures for all managed service functions
Oversee daily operations of the shared services/data processing centre
Ensure efficient resource allocation and utilization across multiple service lines
Manage regional delivery teams and service managers
Build long-term client relationships with regional and international clients
Lead onboarding and transition of managed service engagements
Ensure timely delivery, accuracy and client satisfaction
Support cross-border coordination for multinational clients
Develop budgets, pricing models and profitability targets
Drive revenue growth and operational efficiency
Monitor utilization, margins and productivity metrics
Support proposal development and business development initiatives
Ensure compliance with local statutory and regulatory requirements across jurisdictions
Maintain strong internal controls and risk management processes
Ensure confidentiality and protection of client data


Technical Skills and Knowledge


Minimum 7 years' experience in professional services, outsourcing, managed services, finance operations or shared services environments
At least 3 years in a senior leadership role managing multi-functional operational teams
Proven experience establishing or scaling managed services/shared services operations
Strong experience implementing digitized finance or operational processes
Experience managing regional or cross-border service delivery
Experience working within accounting firms, consulting firms, BPOs or financial shared services centres
Demonstrated success in process automation and operational transformation


Educational Background


Bachelor's degree in Accounting, Finance, Information Systems, Business, Technology or related field
Master's degree (MBA, Finance, Technology or Operations) is preferred
One or more of the following certifications is preferred: CPA, ACCA, CA, CISA, PMP, ITIL, Certified Data Analytics or Digital Transformation


Skills and Competencies

We are looking for an individual who is highly organized and process-oriented with strong communication and relationship management skills, an entrepreneurial and growth-oriented mindset, strong problem-solving capability and the ability to operate in a fast-changing environment.

Key competencies include:


Strategic thinking
Strong execution capability
Change management leadership
Regional stakeholder management
Commercial and business development skills
Managed services operations
Finance and accounting processes
Payroll and compliance systems ERP and workflow implementation
Process automation
Data analytics and reporting
Cybersecurity awareness
Cross-border operational management