Head of Operations

Key Responsibilities Develop and deliver a 3 - 5 year operations strategy, covering capacity, investment and capability for growth Lead the planning process that turns sales forecasts into production, purchasing and stock plans, working with Sales and Finance Improve efficiency, yield, milk conversion and waste through Lean and Kaizen Lead purchasing of milk, ingredients and packaging, and build strong relationships with farmers and suppliers Own food safety and quality, keeping us certified to ISO 22000 and HACCP and compliant with KEBS and the Kenya Dairy Board Run a planned maintenance programme and manage utilities: boilers, refrigeration, water and power Deliver on time and in full (OTIF) to customers, distributors and our own stores Lead a zero-harm safety culture and compliance with OSHA and NEMA Deliver cost of goods, gross margin and operations budget targets Build, coach and develop a strong leadership team, with succession for key roles Key Qualifications A degree in Food Science or Technology, Dairy Technology, Engineering, Supply Chain or a related field. An MBA or postgraduate qualification is an advantage At least 10 years in operations, manufacturing or supply chain, including 5 or more years in senior management leading several functions Food manufacturing experience, ideally in dairy or FMCG Strong leadership skills A record of measurable gains in cost, efficiency, quality and service Strong knowledge of Lean or Six Sigma, HACCP, and ISO 22000 or FSSC 22000 Experience with budgets, investment business cases and ERP systems; strong Excel skills A strategic, data-driven leader with high integrity, who builds trust with teams, suppliers and customers