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Head of Products (Retail) at KCB Bank Kenya

KCB Bank Kenya
Full-time
On-site
KEY RESPONSIBILITIES:

Product Strategy & Lifecycle Management


Define and execute the Retail product strategy in alignment with overall business objectives.
Provide oversight of the end-to-end product lifecycle, from ideation to commercialization and retirement.
Ensure products remain competitive, compliant, and responsive to evolving customer needs.


Research, Analysis & Innovation


Lead market research, competitor analysis, and customer insights to inform product strategy.
Identify innovation opportunities to reimagine customer engagement and enhance product relevance.
Pilot new concepts and technologies to validate market potential and scalability.


Product Development & Commercialization


Oversee the design, testing, and launch of new products and enhancements.
Ensure effective go-to-market strategies, pricing, and positioning to drive adoption.
Monitor performance of products post-launch and recommend refinements to maximize value.


Stakeholder Engagement & Collaboration


Collaborate with internal teams (Digital, Marketing, Operations, Risk, Compliance, Legal) to deliver product initiatives.
Build external partnerships with fintechs, industry players, and regulators to support product development.
Promote cross-functional alignment to ensure timely and effective execution.


Governance, Risk & Compliance


Ensure all products adhere to regulatory requirements, internal policies, and risk frameworks.
Monitor emerging risks across the product portfolio and implement mitigation measures.
Provide reporting and insights to senior leadership on product performance, risks, and opportunities.


Leadership & Capability Development


Lead, mentor, and develop the Product Management team to strengthen execution capability.
Foster a culture of innovation, accountability, and customer focus within the product function.
Build capacity for continuous improvement and best practice adoption in product management.


MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional


Education Bachelors Degree Any RQ
Professional Qualifications - AA
Masters Degree - AA


Experience

Total Minimum No of Years Experience Required


10years


Detail Minimum No of Years Need Type[2]


Sales 6 ES
Stakeholder Management 4 ES
Strategic Planning 4 RQ
Team Management 4 RQ
Product development 2 AA
Project Management 2 AA
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