KEY RESPONSIBILITIES:
Provides strategic leadership by defining and executing the Personal Banking strategy in alignment with Retail and corporate goals to drive sustainable business growth.
Oversees product and service management to ensure offerings remain competitive, compliant, and customer-focused while promoting digital innovation.
Achieving sales and profitability targets through customer acquisition, retention, and delivery of superior service experiences.
Ensures strong risk and compliance management by adhering to regulatory standards and maintaining sound credit and operational controls.
Leading and developing the Personal Banking team, fostering a high-performance culture, and engaging stakeholders to strengthen partnerships and results.
DAILY RESPONSIBILITIES:
Define and execute the Personal Banking strategy in alignment with overall Retail and corporate objectives.
Drive business growth by expanding market share, deepening customer relationships, and optimizing product offerings.
Monitor market trends and competitor activities to position Personal Banking as a leading provider of consumer financial services.
Oversee development, enhancement, and delivery of personal banking products and services to meet customer needs.
Ensure products remain competitive, compliant, and aligned with customer value propositions.
Promote digital adoption and innovation in service channels to enhance customer experience.
Lead sales initiatives to deliver revenue targets and profitability for the Personal Banking portfolio.
Drive customer acquisition, retention, and cross-selling opportunities.
Champion superior service standards to ensure consistent, high-quality customer experiences.
Ensure compliance with regulatory requirements, internal policies, and risk management frameworks.
Oversee credit and operational risk management within the Personal Banking portfolio.
Implement proactive measures to safeguard the bank's reputation and financial integrity.
Provide leadership, guidance, and development opportunities to the Personal Banking team.
Build a performance-driven culture that fosters accountability and collaboration.
Engage with internal and external stakeholders to strengthen partnerships and deliver sustainable results.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Education Bachelor's Degree Business or any relevant degree RQ
Professional Qualifications Project management or business field AA
Master's Degree Business Administration AA
Experience
Total Minimum No of Years Experience Required 10 years
Detail Minimum No of Years Need Type[2]
Experience Area 1 (Sales) 8 ES
Experience Area 1 Credit 8 ES
Experience Area 2 (Banking Operations 6 ES
Experience Area 3 (Relationship management) 8 ES
Customer Service 8 ES