A well-established student accommodation provider is seeking an experienced and operationally strong Head of Student Accommodation to take full responsibility for the performance and management of a large residential building.
This role requires a commercially minded leader who can oversee daily operations, manage financial performance, drive occupancy, and ensure a structured, safe and well-managed student living environment.
You will be responsible for overall building performance, team leadership, compliance, and ensuring the residence operates efficiently and profitably.
Minimum Requirements:
Diploma or Degree in Property Management/Business Management/Facilities Management
Minimum of 5 years' experience in property, facilities, or residential operations management specific to student accommodation
Proven leadership experience managing on-site teams
Strong financial management experience (budgets, cost control, revenue oversight)
Experience overseeing building compliance and health & safety standards
Strong administrative and reporting skills
Computer literate and experience working with MRI property management software or similar
Valid driver's license
Duties and Responsibilities:
Operations Management:
Oversee the full day-to-day management of the student residence.
Manage occupancy levels, room allocations, and move-in/move-out processes.
Ensure building maintenance standards and service delivery expectations are met.
Oversee health, safety, and regulatory compliance.
Financial & Revenue Oversight:
Manage and control the building budget.
Monitor expenses, income, and profitability.
Oversee rental collections and financial reporting.
Identify and implement cost-saving and revenue-enhancing initiatives.
Team Leadership & Performance Management:
Lead and manage the on-site operational team.
Set clear performance standards and monitor delivery.
Address performance concerns and ensure accountability.
Drive a structured and disciplined working environment.
Student Relations & Risk Management:
Manage escalated student queries and complaints.
Maintain a safe and professionally managed residence environment.
Mitigate operational and compliance risks.
Stakeholder Management:
Liaise with internal leadership and external service providers.
Ensure service level agreements and operational standards are maintained.