A well-established student accommodation provider is seeking a structured and detail-oriented Student Accommodation Operations Manager to oversee housing administration, occupancy coordination, and student accommodation processes within a high-volume residence environment.
This role requires a highly organised individual who can manage applications, allocations, student queries, and administrative controls while ensuring operational efficiency and a positive student experience.
You will play a key role in supporting occupancy targets, maintaining accurate records, and ensuring smooth day-to-day accommodation operations.
Minimum Requirements:
Diploma or Degree in Property Management, Business Administration, Hospitality Management, or a related field.
Minimum of 5 years' experience within student accommodation or residential property administration
Strong administrative and organisational skills
Experience managing room allocations and occupancy records
Ability to handle high volumes of queries in a structured manner
Computer literate
Strong communication skills
Ability to work in a fast-paced environment
Duties and Responsibilities:
Accommodation Administration & Allocations:
Process student housing applications and contracts.
Manage room allocations and maintain accurate occupancy records.
Coordinate check-in and check-out procedures.
Ensure all documentation is accurately processed and stored.
Student Support & Query Resolution:
Respond to student accommodation queries professionally and efficiently.
Resolve housing-related concerns within set turnaround times.
Escalate complex issues where required.
Operational Coordination:
Work closely with facilities and maintenance teams to ensure room readiness.
Coordinate with internal departments to support occupancy targets.
Monitor vacancy levels and report on occupancy trends.
Compliance & Record Keeping:
Ensure adherence to company policies and housing procedures.
Maintain accurate reporting and administrative control.
Support audits and internal compliance requirements.