Main Functions
The Head of Team (HOT) is responsible for supervising daily operations and leading a team to ensure tasks are completed efficiently and in line with company standards.
The role acts as a link between management and frontline staff, ensuring productivity, discipline, and performance targets are achieved.
The ideal candidate must be a strong team leader, organized, and capable of handling people and operational responsibilities.
Responsibilities
Team Supervision & Leadership:
Supervise assigned team members and allocate daily duties.
Monitor staff attendance, punctuality, and performance.
Provide guidance, coaching, and support to team members.
Enforce company rules and discipline.
Operations & Task Management:
Ensure daily operational tasks are completed on time.
Monitor workflow and resolve operational issues.
Support staff during peak periods or challenges.
Performance Monitoring:
Track team productivity and efficiency.
Identify performance gaps and recommend improvements.
Report team performance to management.
Communication & Reporting:
Act as a communication bridge between staff and management.
Maintain daily activity records and reports.
Escalate issues and incidents promptly.
Customer Service Support:
Ensure high service standards are maintained.
Handle basic customer issues and escalate when necessary.
Promote a professional and positive working environment.
Experience / Qualifications
Minimum of HND/ND in any relevant field.
3 - 5 years experience in a supervisory or team leadership role.
Experience in operations, retail, or hospitality is an advantage.
Competencies / Skills:
Strong leadership and people management skills.
Good communication and interpersonal abilities.
Problem-solving and decision-making skills.
Ability to work under pressure.
Basic reporting and administrative skills.
Behavioural Qualities / Other Competences:
Responsible and disciplined.
Reliable and accountable.
Calm and firm in leadership approach.
Professional attitude and appearance.
Strong sense of responsibility.