Role Objective
Our client, a leading hotel, is seeking a warm, professional, and well-presented Hostess to be the first point of contact for guests, ensuring a welcoming dining experience and smooth coordination of restaurant seating and service flow.
Core Duties and Responsibilities
Welcome guests on arrival in a warm, professional manner and guide them to their seats.
Manage table allocation and seating arrangements to ensure smooth guest flow.
Check and accommodate any guest seating preferences or special requirements.
Record and handle reservations while coordinating walk-ins, especially during peak periods.
Maintain a clean and presentable entrance and reception area, including doors, windows, and surrounding surfaces.
Liaise with restaurant service staff to communicate seating plans and guest needs effectively.
Maintain a consistently friendly, approachable, and positive presence at the front of house.
Bid farewell to departing guests courteously and encourage future visits.
Handle incoming calls, reservations, and where required, assist with take-out orders.
Ensure guests are well looked after from arrival to departure, enhancing overall satisfaction.
Keep track of table availability and readiness to support efficient service flow.
Observe the dining environment to ensure guests enjoy a comfortable and pleasant experience.
Job Specifications and Qualifications
Certificate/Diploma in Food and Beverage or Hospitality or related area.
At least 2 years Previous experience in hospitality, service experience
Proficiency in Ms Office Suite
Key Competencies
Excellent interpersonal and communication skills
Strong customer service orientation
Professional appearance and positive attitude
Ability to remain calm and organized under pressure
Good organizational and multitasking skills
Team player with attention to detail