Responsibilities:
Oversee the overall daily operations of the hotel to ensure smooth and efficient service delivery.
Supervise and coordinate the activities of all hotel departments including front desk, housekeeping, restaurant, and security.
Ensure high standards of guest service and promptly address guest complaints and concerns.
Monitor staff performance, provide guidance, and ensure adherence to hotel policies and procedures.
Supervise hotel staff to maintain operational efficiency.
Prepare operational reports and maintain accurate records of hotel activities.
Monitor room occupancy, reservations, and service quality to maximize guest satisfaction and revenue.
Oversee inventory management for hotel supplies and coordinate procurement when necessary.
Ensure compliance with health, safety, and hospitality industry regulations.
Manage budgets, control operational costs, and ensure effective resource utilization.
Implement strategies to improve customer experience and increase hotel patronage.
Education and Work Experience:
Minimum of B.Sc. in Hospitality Management, Business Administration, or a related field.
2 - 4 years of experience in hotel operations or hospitality management.
Previous experience in a supervisory or managerial role within the hospitality industry is required.
Strong understanding of hotel management practices and guest service standards.
Proficiency in MS Office applications and basic hotel management systems.
Required Competencies:
Leadership and team management skills
Strong customer service and guest relations skills
Operational planning and organizational ability
Problem-solving and decision-making skills
Financial awareness and cost management
Excellent communication and interpersonal skills
Ability to work under pressure and manage multiple departments