Key Responsibilities
Operational Oversight: Manage all hotel departments—including front desk, housekeeping, food and beverage, and maintenance—to ensure seamless day-to-day operations.
Financial & Revenue Management: Monitor and analyze operational KPIs (occupancy rate, ADR, RevPAR). Prepare budgets, control expenditures, and collaborate with sales to maximize revenue.
Staff Leadership: Recruit, train, and supervise department heads and staff. Set performance expectations, conduct evaluations, and foster a highly motivated team environment.
Guest Experience & Reputation: Lead effective service recovery for guest escalations. Monitor and promptly respond to online reviews across travel platforms.
Compliance & Safety: Enforce health, safety, and security regulations. Ensure full compliance with local hospitality licensing laws, NAFDAC food safety standards, and NTDC regulations.
Qualifications & Requirements
Education: Bachelor's degree or Diploma in Hospitality Management, Business Administration, or a related field.
Experience: Proven track record (usually 3 - 5+ years) as a Hotel Manager, Operations Manager, or in a relevant hospitality leadership role.
Skills: Strong financial acumen, deep understanding of Property Management Systems (PMS), and excellent crisis management skills.
Certifications: Current certifications in food safety, CPR, or hospitality management are highly preferred.