RESPONSIBILITIES
Oversee the day-to-day operations of the hotel including front office, housekeeping, kitchen, and guest services
Ensure a high standard of customer service and satisfaction
Supervise and support staff across departments, ensuring performance, motivation, and adherence to hotel policies
Monitor expenses and revenues, and work proactively to improve profitability
Handle guest complaints, requests, and feedback professionally
Implement marketing and sales initiatives to increase bookings and visibility
Maintain inventory and coordinate with suppliers for timely stock replenishment
Ensure compliance with health, safety, and hygiene regulations
Generate regular reports for management on operations and performance
REQUIREMENTS
Diploma or degree in Hospitality Management,
Business Administration, or a related field
Minimum of 1 year experience in a hotel managerial or supervisory role
Strong leadership, interpersonal, and problem-solving skills
Proven ability to manage a team and optimize operations
A business-minded individual with strong organizational and budgeting skills
Proficiency in Microsoft Office and hotel management systems is an added advantage
Must be available to work flexible hours, including weekends and holidays