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Hotel Operations Manager at Venmac Resources Limited
Venmac Resources Limited
October 7, 2026
Full-time
On-site
OPERATIONS MANAGER DUTIES AND RESPONSIBILITIES:
As the head of the branch ensure that monthly targets are realized for continuous operations.
Fully responsible for all aspects of all departments.
Support and work with all Heads of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition at all times.
Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, action taken for service recovery.
Ensure SOP implementation in all departments and check the same during routine operational checks.
The Consultant guidance is to be taken wherever required.
Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers, etc).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.
Inspecting all departments for S.O.P implementation.
Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the coordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and the service recovery process.
Ensure that all staffs are trained from time to time by the HR department.
Identifying staff learning needs and communicate to the HR department.
Providing timely and constructive feedback to all direct reports as and when required, either formally or informally.
Conduct weekly / Daily meetings with marketing department for inquiry & follow up conversion to grow the business.
Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.
Be available on call 24 hours a day to resolve any urgent problems or emergencies.
Responsible for the overall management of the operation of the hotel.
Any other duties assigned to you by management.
As the head of the branch ensure that monthly targets are realized for continuous operations.
Fully responsible for all aspects of all departments.
Support and work with all Heads of Departments in all aspects of running this hotel.
Ensure the premises are in operative condition at all times.
Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, action taken for service recovery.
Ensure SOP implementation in all departments and check the same during routine operational checks.
The Consultant guidance is to be taken wherever required.
Monitor the purchase/indent/requisitions of each department, the accounts receivable (collection from debtors), and the accounts payable (payable to the vendors/suppliers, etc).
Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry, etc) with the F & B Manager and chef.
Inspecting all departments for S.O.P implementation.
Inspecting all departments with their respective Managers for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
Monitor the coordination between all departments for smooth & efficient operations.
Assessing and reviewing customer satisfaction and the service recovery process.
Ensure that all staffs are trained from time to time by the HR department.
Identifying staff learning needs and communicate to the HR department.
Providing timely and constructive feedback to all direct reports as and when required, either formally or informally.
Conduct weekly / Daily meetings with marketing department for inquiry & follow up conversion to grow the business.
Monitor and maintain operation & overhead costs to maintain maximum revenue for the organization.
Be available on call 24 hours a day to resolve any urgent problems or emergencies.
Responsible for the overall management of the operation of the hotel.
Any other duties assigned to you by management.