Key Responsibilities Include but Are Not Limited To:
Handling email requests in a professional and efficient manner
Responding to guest enquiries courteously and effectively
Managing guest check-ins and check-outs
Operating the switchboard and directing calls appropriately
Managing restaurant bookings and hotel reservations
Operating the hotel's Property Management System (OPERA Cloud)
Managing guest accounts and ensuring accurate billing
Performing daily pit checks during each shift
Resolving guest complaints promptly and professionally
Maintaining full knowledge of room categories and property layout
Maintaining knowledge of all hotel offerings and services
Liaising effectively between departments to ensure seamless service delivery
Assisting with balancing the daily revenue report
Criteria
Post-matric hotel school qualification advantageous
At least 2 years' experience within a five-star establishment
Computer literate & and operating OPERA Cloud Property Management System
Excellent communication skills
Strong numeracy skills
High level of English proficiency
Motivated, enthusiastic and energetic
Team player with a positive attitude
Willingness to work shifts
Ability to work under pressure
Own transport
Must reside in or near the Cape Town Southern Suburbs at commencement of employment