Key Responsibilities Include but Are Not Limited To:
Handling guest check-ins and check-outs efficiently
Managing email requests and guest enquiries professionally
Operating the switchboard and directing calls
Managing restaurant bookings and hotel reservations
Operating OPERA Cloud Property Management System
Managing guest accounts and ensuring billing accuracy
Resolving guest complaints effectively
Performing daily pit checks during shifts
Assisting with balancing daily revenue reports
Performing night audit duties when required, including reconciliation of accounts
Ensuring accurate financial reporting and end-of-day procedures
Maintaining full knowledge of room categories, property layout, and hotel offerings
Liaising effectively between departments to ensure operational flow
Criteria
Grade 12 with a post-matric hotel school qualification advantageous
At least 2 years' experience within a five-star establishment
Previous night audit experience advantageous
Computer literate & and proficient in Operating OPERA CPMS (or similar)
Strong numeracy and reconciliation skills
Excellent communication skills
High level of English proficiency
Motivated, reliable and detail-oriented
Team player with a positive attitude
Willingness to work shifts, including night shifts
Ability to work under pressure
Own transport
Must reside in or near the Cape Town Southern Suburbs at commencement of employment