Our client, a leader in the hotel / hospitality sector, is seeking a Hotel & Sales Manager for a permanent role based in East London, Eastern Cape.
Applicants are required to strictly meet the following criteria:
Diploma or Degree in Hospitality Management, Marketing, or related
3+ years' experience in hotel management or hospitality sales
Strong understanding of the Eastern Cape corporate and tourism market is highly preferred
Valid driver's license and own reliable vehicle
Proficient in Hotel Property Management Systems (PMS) like Semper and NightsBridge, plus strong MS Office skills
Excellent communication and negotiation skills. Strong leadership abilities with a hands-on approach to problem-solving. Results-driven mindset with a proven track record of hitting sales targets
Flexibility to work weekends, public holidays, and evenings
The successful applicant would be responsible for, but not limited to:
Manage guest satisfaction, lead the on-site team, and actively sell accommodation and hospitality packages to corporate and leisure clients
Sales & Revenue Growth
Find new business from corporate clients, travel agents, and tour operators.
Create monthly sales plans to boost room occupancy during quiet seasons.
Manage online booking channels (OTAs) and the hotels booking system.
Hotel Operations & Guest Experience
Oversee daily operations across front office reception, housekeeping - including cleaning materials and laundry.
Maintain high service standards to ensure excellent guest reviews.
Handle guest complaints quickly and professionally.
Conduct daily walk-throughs to ensure the property is clean, safe, and welcoming.
Team Leadership & Administration
Supervise and motivate staff, including scheduling shifts.
Prepare weekly reports on occupancy levels, projected sales campaigns, and guest feedback.