Duties and Responsibilities
Oversee daily operations on the assigned hotel floors to ensure smooth and efficient service. Monitor staff performance and ensure adherence to hotel policies and procedures.
Supervise and coordinate the activities of housekeeping and service staff on the floor. Provide training, guidance, and support to new and existing employees. Conduct regular performance evaluations and offer constructive feedback.
Ensure high levels of guest satisfaction by addressing any issues or complaints promptly and professionally. Interact with guests to understand their needs and provide assistance as required.
Conduct regular inspections of guest rooms and public areas to ensure cleanliness and proper maintenance. Coordinate with housekeeping to address any deficiencies or issues.
Monitor and manage inventory levels of housekeeping supplies and amenities. Ensure timely replenishment and avoid shortages.
Ensure that all rooms and public areas meet the hotel's quality standards. Implement procedures to maintain high standards of cleanliness and service.
Resolve any operational issues that arise on the floor. Implement effective solutions to improve efficiency and guest satisfaction.
Prepare and submit regular reports on the performance of the floor operations. Analyze data to identify trends and areas for improvement.
Work closely with other departments, such as the front office and maintenance, to ensure cohesive operations. Coordinate with management to implement new policies and strategies.
Skills and Qualifications
Diploma in Housekeeping Techniques, Hospitality Management, or equivalent in a recognized institution. A Degree will be an added advantage.
Minimum 2 years in a housekeeping supervisory role of a 3-5 star hotel.
Knowledge of Opera or Oracle Hospitality Suite 8
Strong ability to lead and motivate a team.
Excellent customer service skills with a professional demeanor.
Effective verbal and written communication skills.
Ability to quickly and effectively resolve issues.
Strong attention to detail to ensure quality and standards are met.
Ability to manage multiple tasks and priorities in a fast-paced environment.